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How We Handle Your Privacy

When you open your account and deposit through DANA, OVO, GoPay or QRIS, your payment details and personal information stay encrypted and protected on our servers.

Data encrypted end-to-endPayment details never sharedAccount access on your terms
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Privacy Support & Data Requests

Email Support Send privacy questions to our data protection team at [email protected].
Live Chat Hours Reach our privacy officers via live chat daily from 09:00 to 23:00 Jakarta time.
Account Settings Update your privacy preferences directly in Settings > Account > Privacy once logged in.
SECURITY & CONTROL

How We Protect & Respect Your Information

Encryption

All deposits via DANA, OVO, GoPay and QRIS are encrypted with TLS 1.3 protocol before reaching our payment gateway.

Cookie Use

We use cookies only to keep you logged in and to remember your language preference.

Account Security

Set a strong password during registration and enable two-factor authentication in your account settings.

Data Retention

Your account data stays on file for the duration of your membership.

Change Your Details

Update your name, email, phone number or payment method anytime via Settings > Account > Personal Information.

Data Rights & Contact

You have the right to access, correct or delete your personal data where local law permits.

Privacy Policy FAQs

We collect your full name, email address, phone number, date of birth and residential city. During your first deposit via DANA, OVO, GoPay or QRIS, we also verify your payment details. This information is used only to process your account, verify your identity and comply with payment processor requirements.

No. We never sell or share your personal information for marketing purposes. We share only the minimum required data with payment processors (DANA, OVO, GoPay, QRIS and your bank) to complete your transactions. All third parties are bound by strict confidentiality agreements.

Log into your account, go to Settings > Account > Privacy, and select 'Download My Data'. We'll prepare your data export within 24 hours and email you a secure link. Your export includes all transactions, login dates and account changes since registration.

Yes. Go to Settings > Account > Close Account and follow the steps to request closure. Your personal details are deleted immediately. Transaction records are kept for two years to satisfy payment processor and regulatory requirements, then securely destroyed.

All deposits through DANA, OVO, GoPay and QRIS use TLS 1.3 encryption. Your payment credentials never touch our servers directly—they're processed through encrypted payment gateways. We never store your full card or bank account number; only a transaction reference is kept.

Change your password immediately and enable two-factor authentication in Settings > Security. Then contact our support team via live chat (09:00–23:00 Jakarta time) or email [email protected]. We'll review your account activity and reset access if needed within 2 hours.

We send only account-related emails by default—withdrawal confirmations, login alerts and payment receipts. Promotional emails are opt-in only. You can disable all marketing communications in Settings > Notifications > Email Preferences without affecting your account or withdrawals.

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